Help centre · Billing & account
Add-ons, support plans and setup jobs
Add-ons are extras on top of your plans, ordered on the Add-ons page and paid through the same checkout. Monthly add-ons can also be paid yearly: 10 months' price for 12 months.
- Pick an add-on. Open Add-ons, choose monthly or yearly, and press Add or Buy. Some add-ons ask which server or Discord server they are for.
- Pay. You pay on our checkout page, like any order. Discount and affiliate codes are for plans only.
- Follow it. Everything you have shows under Add-ons in your client area: hours used, job status, your protected IP and more.
Managed support plans
Our team spends a set number of hours a month on your servers: updates, mod and plugin fixes and monitoring checks. Basic 2 hours for $25/month, Plus 5 hours for $55/month, Pro 12 hours for $120/month. Hours reset on the 1st (UTC) and don't roll over.
Each piece of work is logged with a note you can read in the client area. If a job needs more time than you have left, we send a quote first, at $15 an hour. Nothing extra is ever charged unless you accept it.
Priority support
Your tickets go first in our queue with a 1-hour response target, for $15/month. With Discord linked, each ticket is a private thread with our team instead of bot DMs.
Setup services
One-time jobs: an express, tested migration from another host, a mod and plugin install pack, or a Discord server setup. Each one opens a ticket; tell us what you need there. The job's status shows in the client area. The standard free migration stays free.
Extended backups
Game servers get extra backup slots, so the daily backup keeps more days. VPS and VDS servers with Daily backups keep 30 dailies and 8 weeklies instead of 7 days, and every copy is also kept off-site. See backups and restores.
DDoS-protected IP
A game server that keeps getting attacked can move to its own IP from our filtered range. Our team sets it up and posts the new address on your ticket.
Cancelling
Cancel any paid add-on under Billing. It stays until the end of the period you paid for. An unpaid add-on is paused until the invoice is paid.
Questions
Is extra support time charged automatically?
No. When your included hours are used up we quote the extra time first. You accept or decline in the client area, and nothing is charged without your yes.
Still stuck?
Open a ticket and our team will help. Related: Billing, invoices and the billing portal · Refunds · Account credit, gift cards and referrals · Free trials, $1 first months and chip-in pages.