Help centre · Support & security
Security and spotting scams
Our full guide is on the Security page. The short version:
We never ask first
Staff never DM you first asking for payment, passwords or codes. We only take payment through the checkout on our website and the billing portal linked from your client area.
Protect your account
Turn on two-factor authentication under Security in the client area, and keep the backup codes somewhere safe.
Something looks wrong?
Open a ticket with the Security / suspicious message topic and include a screenshot. Don't click links in the message.
Still stuck?
Open a ticket and our team will help. Related: Open a support ticket · Phone and email alerts · Custom branding and your own domain.